Privacy policy

Privacy Policy

Last updated: July 17, 2026

This Privacy Policy describes how MAWAKIN, a brand operated by Agentboost FZCO, Dubai Silicon Oasis, Dubai, United Arab Emirates (“MAWAKIN,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit our website, interact with our content, contact us, or click links from our website to third-party platforms such as Amazon.

MAWAKIN currently uses this website primarily as a brand and product information website. Purchases are currently completed through Amazon. When you click a “Buy on Amazon” or similar link, you are redirected to Amazon, and your purchase, payment, shipping, returns, refunds, customer service, and order-related requests are handled by Amazon under Amazon’s own terms and privacy policy.

This website is powered by Shopify, which enables us to operate and manage our online store experience.

Please read this Privacy Policy carefully. By using this website, you acknowledge that you have read and understood how we collect, use, and disclose your information as described below.

1. Personal Information We Collect

Depending on how you interact with our website, we may collect or process the following categories of personal information:

Contact information: such as your name, email address, phone number, and any information you provide when contacting us.

Communication information: such as messages, support requests, feedback, or inquiries you send to us.

Device and technical information: such as your IP address, browser type, device type, operating system, referring URLs, pages viewed, session duration, approximate location, and other technical identifiers.

Usage information: such as how you navigate the website, which sections you view, which buttons you click, and whether you click a link that redirects you to Amazon.

Marketing and advertising information: such as your interactions with our ads, pixels, cookies, analytics tools, or attribution links.

We do not currently collect or process payment card details directly through this website when purchases are completed on Amazon. Any payment information provided on Amazon is collected and processed by Amazon according to Amazon’s own privacy policy.

2. How We Collect Personal Information

We may collect personal information from the following sources:

Directly from you, when you contact us, subscribe to communications, fill out a form, or otherwise provide information to us.

Automatically through the website, using cookies, pixels, tags, analytics tools, server logs, and similar technologies.

From service providers, including Shopify and other technology providers that help us operate, analyze, secure, and improve the website.

From advertising and analytics partners, including platforms that help us understand how visitors interact with our website and advertising campaigns.

From Amazon Attribution or similar tools, when you click links from our website to Amazon and those links are used to measure the performance of our marketing activity.

3. How We Use Your Personal Information

We may use personal information for the following purposes:

To operate and improve the website, including displaying content, maintaining website performance, improving navigation, and optimizing the user experience.

To respond to your inquiries, including customer support, product questions, partnership requests, or brand-related communications.

To measure marketing performance, including understanding which ads, channels, campaigns, or website sections lead to clicks, engagement, or Amazon product page visits.

To personalize and improve our marketing, including showing relevant content or advertisements on platforms such as Google, Meta, TikTok, Amazon, or other advertising networks.

To analyze website performance, including traffic sources, page views, button clicks, conversion events, engagement, and user behavior.

To protect the website and our business, including fraud prevention, security monitoring, troubleshooting, and abuse prevention.

To comply with legal obligations, enforce our rights, respond to lawful requests, and maintain records where required.

4. Amazon Links and Amazon Attribution

Our website contains links to Amazon product pages. These links may include Amazon Attribution tags or other tracking parameters that help us understand whether visitors who came from our website later viewed or purchased MAWAKIN products on Amazon.

When you click an Amazon link, you leave our website and are redirected to Amazon. Amazon may collect personal information, cookies, purchase information, browsing activity, and other data according to Amazon’s own privacy policy and terms.

MAWAKIN does not control Amazon’s website, checkout, payment processing, shipping, return process, customer service, or privacy practices. You should review Amazon’s privacy policy before making a purchase or providing information on Amazon.

5. Cookies, Pixels, and Tracking Technologies

We may use cookies, pixels, tags, and similar technologies to operate the website, remember preferences, analyze traffic, measure advertising performance, and improve our marketing.

These technologies may be provided by Shopify, Google, Meta, TikTok, Amazon Attribution, or other analytics and advertising partners.

These tools may collect information such as:

IP address
Device and browser information
Pages visited
Time spent on the website
Buttons clicked
Referral source
Advertising campaign data
Approximate location
Amazon outbound click events

Where required by law, we will ask for your consent before using certain cookies or tracking technologies. You may also be able to manage cookie preferences through your browser settings or through the cookie settings available on our website.

6. Advertising and Analytics Partners

We may use third-party tools and platforms to understand website performance and advertise MAWAKIN products, including but not limited to:

Shopify analytics
Google Analytics
Google Ads
Meta Pixel and Meta Ads
TikTok Pixel and TikTok Ads
Amazon Attribution
Email or community tools, if used for guides, updates, or brand communications

These partners may process personal information according to their own privacy policies. Some of these partners may use cookies or similar technologies to measure campaign performance, build audiences, or show relevant advertisements.

7. How We Disclose Personal Information

We may disclose personal information in the following circumstances:

With Shopify, which hosts and powers our website and provides technology services.

With service providers that help us operate the website, provide analytics, manage advertising, host content, secure the website, or communicate with visitors.

With advertising and marketing partners, such as Google, Meta, TikTok, Amazon Attribution, or similar platforms, to measure and optimize marketing campaigns.

With professional advisors, such as legal, accounting, or business advisors, when necessary.

With authorities, regulators, or law enforcement, if required by law or to protect our rights, property, users, or business.

In connection with a business transaction, such as a merger, acquisition, restructuring, financing, sale of assets, or similar transaction.

We do not sell personal information in exchange for money. However, certain privacy laws may define some advertising, analytics, or tracking activities as a “sale,” “sharing,” or “targeted advertising.” Where applicable, you may have the right to opt out of such activities.

8. Relationship with Shopify

Our website is powered by Shopify. Shopify may collect and process personal information about your access to and use of the website in order to provide, secure, maintain, and improve its services.

Information you provide through the website may be transmitted to Shopify and processed by Shopify or its service providers. Shopify may also process information for its own purposes where permitted by law.

To learn more about how Shopify processes personal information, you can review Shopify’s Consumer Privacy Policy at: https://privacy.shopify.com/en

9. Third-Party Websites

Our website may contain links to third-party websites, including Amazon, social media platforms, advertising platforms, and other online services.

We are not responsible for the privacy practices, content, policies, or security of third-party websites. When you leave our website, the privacy policy of the third-party website will apply.

10. International Transfers

We operate from the United Arab Emirates and may use service providers located in other countries. Your personal information may be transferred, stored, or processed outside your country of residence.

Where required by applicable law, we rely on appropriate safeguards for international transfers, such as contractual protections, standard contractual clauses, adequacy decisions, or other legally recognized transfer mechanisms.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to operate the website, respond to inquiries, analyze marketing performance, comply with legal obligations, resolve disputes, and enforce our agreements.

Retention periods may vary depending on the type of information and the reason it was collected.

12. Security

We use reasonable technical and organizational measures to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

You should avoid sending sensitive or confidential information to us through unsecured channels.

13. Children’s Privacy

Our website and products are not intended for children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to delete the information.

14. Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

Access the personal information we hold about you
Request correction of inaccurate personal information
Request deletion of personal information
Request a copy of your personal information
Object to or restrict certain processing
Opt out of certain targeted advertising, sale, or sharing activities
Withdraw consent where processing is based on consent

These rights may be subject to limitations under applicable law. We may need to verify your identity before responding to a request.

To exercise your rights, contact us at: support@mawakin.com

You may also manage certain privacy preferences through your browser, cookie settings, or any privacy tools available on our website.

15. Marketing Communications

If you subscribe to receive emails, guides, updates, or promotional communications from us, you may unsubscribe at any time by using the unsubscribe link in our emails or by contacting us.

Even if you unsubscribe from marketing emails, we may still send non-promotional communications where necessary, such as responses to your inquiries or legally required notices.

16. Complaints

If you have concerns about how we process your personal information, please contact us first at: support@mawakin.com

Depending on where you live, you may also have the right to lodge a complaint with a local data protection authority or privacy regulator.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations.

When we update this Privacy Policy, we will revise the “Last updated” date at the top of this page. Your continued use of the website after any update means that you acknowledge the updated Privacy Policy.

18. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, you can contact us at:

MAWAKIN
Operated by Agentboost FZCO
Dubai Silicon Oasis
Dubai, United Arab Emirates

Email: support@mawakin.com