Terms of service

Terms of Service

Last updated: July 17, 2026

OVERVIEW

Welcome to MAWAKIN.

These Terms of Service (“Terms”) govern your access to and use of the MAWAKIN website, including all related information, content, pages, features, tools, links, and services available through this website.

The terms “MAWAKIN,” “we,” “us,” and “our” refer to MAWAKIN, a brand operated by Agentboost FZCO, Dubai Silicon Oasis, Dubai, United Arab Emirates.

This website is powered by Shopify. Shopify provides the technology platform that allows us to operate and manage our website experience.

Please read these Terms carefully. By visiting, browsing, interacting with, or using this website, you agree to be bound by these Terms and by our Privacy Policy, available at:

https://mawakin.com/policies/privacy-policy

If you do not agree to these Terms or to our Privacy Policy, you should not use this website.

1. WEBSITE PURPOSE

MAWAKIN currently uses this website primarily as a brand and product information website.

The website is designed to help visitors discover MAWAKIN products, understand what is included in the MAWAKIN matcha kit, learn how the product can be used, and access links to purchase MAWAKIN products on Amazon.

Unless expressly stated otherwise, purchases are currently completed through Amazon, not through this website.

When you click a “Buy on Amazon,” “Check Amazon Price,” or similar link, you are redirected to Amazon. Any purchase made on Amazon is subject to Amazon’s own terms, conditions, privacy policy, payment processing, shipping policies, return policies, refund policies, and customer service procedures.

2. ELIGIBILITY AND USE OF THE WEBSITE

By using this website, you represent that you are at least the age of majority in your jurisdiction, or that you are using the website with the consent and supervision of a parent or legal guardian.

You agree to use this website only for lawful purposes and in accordance with these Terms.

You must not use this website in any way that may damage, disable, overload, impair, interfere with, or compromise the security or functionality of the website, Shopify, or any third-party service connected to the website.

3. PRODUCT INFORMATION

We make reasonable efforts to present accurate information about MAWAKIN products, including product descriptions, images, materials, components, packaging, and general product use.

However, product appearance may vary depending on your screen, device settings, lighting, photography, manufacturing tolerances, and product batch.

Any product images, descriptions, ratings, customer reviews, or promotional statements displayed on this website are provided for informational and marketing purposes. The most current product price, availability, shipping terms, delivery estimates, coupon eligibility, return policy, and customer reviews should be verified directly on Amazon before purchase.

We reserve the right to update, change, discontinue, or remove product descriptions, images, claims, sections, or website content at any time without notice.

4. AMAZON PURCHASES

MAWAKIN products may be available for purchase on Amazon.

When you click an Amazon link from this website, you leave the MAWAKIN website and enter Amazon’s website or app.

Amazon is responsible for the Amazon checkout process, payment processing, order confirmation, shipping, delivery, returns, refunds, customer support, tax calculation, Prime eligibility, coupon display, and any other Amazon order-related process.

MAWAKIN does not control Amazon’s website, checkout, policies, pricing, product ranking, coupon visibility, shipping estimates, delivery timing, return approval, refund timing, or customer service procedures.

Any issue related to an Amazon order should be handled directly through your Amazon account:

Amazon → Your Orders → Select your MAWAKIN order → Get help, return, replace, or contact Amazon support.

5. PRICES, COUPONS, AND AVAILABILITY

Prices, coupons, discounts, promotions, availability, Prime eligibility, shipping options, and delivery estimates shown on Amazon are controlled by Amazon and may change at any time.

If this website references a price, discount, coupon, offer, or Amazon rating, such information is provided for general informational purposes only and may not reflect the current Amazon listing at the time you visit Amazon.

Before making any purchase, you should verify the final price, taxes, shipping costs, delivery options, coupon eligibility, and return terms directly on Amazon.

6. RETURNS, REFUNDS, AND ORDER SUPPORT

Because purchases are currently completed through Amazon, returns, refunds, cancellations, replacements, damaged item claims, missing item claims, delivery issues, and order support are handled by Amazon according to Amazon’s applicable policies.

MAWAKIN may provide general product information or brand support, but we cannot directly process Amazon refunds, returns, cancellations, shipping changes, or order modifications unless Amazon specifically provides a process allowing us to do so.

For Amazon order issues, please use your Amazon account or Amazon customer service.

7. NO MEDICAL OR HEALTH ADVICE

The content on this website is provided for general informational, lifestyle, and product education purposes only.

Nothing on this website is intended to be medical, nutritional, health, wellness, dietary, or professional advice.

MAWAKIN matcha accessories are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

If you have questions about caffeine, diet, pregnancy, allergies, medical conditions, or any health-related matter, you should consult a qualified healthcare professional.

8. INTELLECTUAL PROPERTY

The MAWAKIN name, logo, product names, brand assets, photographs, graphics, design elements, text, website layout, and other content displayed on this website are owned by MAWAKIN, Agentboost FZCO, its affiliates, licensors, or content providers, unless otherwise stated.

You may access and use the website for personal, non-commercial purposes only.

You must not copy, reproduce, distribute, modify, publish, display, sell, license, scrape, download, create derivative works from, or commercially exploit any part of the website or its content without our prior written consent.

All rights not expressly granted are reserved.

9. CUSTOMER REVIEWS AND USER CONTENT

This website may display, summarize, reference, or quote customer reviews, ratings, testimonials, product photos, or product feedback from customers or third-party platforms such as Amazon.

Reviews and ratings are provided for informational purposes and may not represent every customer’s experience. Amazon reviews, ratings, and review counts may change over time.

If you submit feedback, suggestions, comments, reviews, images, or other content to us, you grant MAWAKIN a worldwide, royalty-free, perpetual, transferable, sublicensable license to use, reproduce, modify, publish, distribute, display, and create derivative works from such content for business, marketing, advertising, product improvement, and promotional purposes, subject to applicable law.

You represent that you have the right to provide such content and that it does not infringe the rights of any third party.

10. THIRD-PARTY LINKS

This website may contain links to third-party websites, platforms, tools, or services, including Amazon, Shopify, Google, Meta, TikTok, social media platforms, analytics providers, advertising partners, or community tools.

Third-party websites are not controlled by MAWAKIN. We are not responsible for their content, accuracy, privacy practices, security, terms, policies, availability, or services.

When you access a third-party website, your use of that website is governed by that third party’s own terms and privacy policy.

11. RELATIONSHIP WITH SHOPIFY

This website is powered by Shopify, which provides the technology infrastructure that helps us operate the website.

Shopify is not responsible for MAWAKIN product information, brand content, Amazon listings, Amazon purchases, or any relationship between you and MAWAKIN.

Your use of this website may also involve Shopify’s processing of certain personal information, as described in our Privacy Policy.

12. PRIVACY

Our collection, use, disclosure, and processing of personal information is described in our Privacy Policy, available at:

https://mawakin.com/policies/privacy-policy

By using this website, you acknowledge that you have read and understood our Privacy Policy.

13. OPTIONAL TOOLS AND FEATURES

We may provide access to optional tools, third-party integrations, community pages, forms, downloadable guides, tracking links, or other features.

Such tools and features may be provided by third parties and may be subject to their own terms and privacy policies.

We provide these tools “as is” and “as available,” without warranties of any kind, unless expressly stated otherwise.

14. PROHIBITED USES

You agree not to use this website:

For any unlawful, fraudulent, harmful, abusive, or malicious purpose;
To violate any applicable law or regulation;
To infringe our intellectual property rights or the rights of others;
To transmit viruses, malware, harmful code, or disruptive technologies;
To scrape, crawl, extract, copy, or harvest website content or user information without permission;
To interfere with the security, functionality, or availability of the website;
To impersonate another person or entity;
To transmit false, misleading, defamatory, obscene, or abusive content;
To send spam, phishing messages, or unauthorized promotional materials;
To bypass, disable, or interfere with any security or access control feature.

We reserve the right to restrict, suspend, or terminate access to the website if we believe a user has violated these Terms.

15. ERRORS, INACCURACIES, AND OMISSIONS

The website may contain typographical errors, inaccuracies, omissions, outdated information, or incomplete information.

We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

We do not guarantee that all information on this website is complete, current, accurate, or error-free.

16. DISCLAIMER OF WARRANTIES

This website and all content, information, features, and services available through it are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, MAWAKIN disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, and uninterrupted operation.

We do not guarantee that the website will be secure, uninterrupted, error-free, free of viruses, or always available.

Some jurisdictions do not allow certain disclaimers, so some of the above disclaimers may not apply to you.

17. LIMITATION OF LIABILITY

To the fullest extent permitted by law, MAWAKIN, Agentboost FZCO, and their owners, directors, officers, employees, contractors, affiliates, service providers, partners, and licensors will not be liable for any indirect, incidental, special, consequential, exemplary, punitive, or similar damages, including lost profits, lost revenue, loss of data, loss of goodwill, business interruption, or replacement costs arising out of or related to your use of the website.

To the fullest extent permitted by law, we are not responsible for any damages, losses, claims, delays, errors, or disputes arising from Amazon’s website, Amazon checkout, Amazon delivery, Amazon returns, Amazon refunds, Amazon customer service, or any third-party website or service.

Nothing in these Terms limits liability where liability cannot be limited under applicable law.

18. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless MAWAKIN, Agentboost FZCO, Shopify, and our affiliates, owners, directors, officers, employees, contractors, agents, licensors, service providers, and partners from and against any claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising from or related to:

Your breach of these Terms;
Your misuse of the website;
Your violation of any law or regulation;
Your violation of the rights of any third party;
Your submission of feedback, content, or materials to us.

19. TERMINATION

We may suspend, restrict, or terminate your access to the website at any time, without notice, if we believe you have violated these Terms or if we decide to discontinue or modify the website.

Sections that by their nature should survive termination will continue to apply, including intellectual property, disclaimers, limitation of liability, indemnification, governing law, and privacy-related provisions.

20. GOVERNING LAW

These Terms are governed by the laws of the United Arab Emirates and, where applicable, the laws of Dubai, United Arab Emirates, without regard to conflict of law principles.

You and MAWAKIN agree that any dispute arising out of or relating to these Terms or your use of the website will be subject to the courts of Dubai, United Arab Emirates, unless mandatory consumer protection laws in your country of residence require otherwise.

21. CHANGES TO THESE TERMS

We may update, change, or replace these Terms from time to time.

When we update these Terms, we will revise the “Last updated” date at the top of this page.

Your continued use of the website after any changes are posted means that you accept the updated Terms.

22. CONTACT INFORMATION

Questions about these Terms should be sent to:

MAWAKIN
Operated by Agentboost FZCO
Dubai Silicon Oasis
Dubai, United Arab Emirates

Email: support@mawakin.com